Can I book through the website?

Yes, you can book your apartment non-stop via the website. You will receive a confirmation e-mail immediately.

Are the availabilities on the homepage up-to-date?

Yes, the availability is always up-to-date.

Till when can I ask for a cancellation protection insurance?

We have to receive the names of the travellers at the latest 14 days before arrival for a valid insurance.

What kind of a document shall I take to the reception?

2 weeks before arrival you will receive a voucher via e-mail. Please present this voucher our receptionist.

Is there a reception? When is it open?

Yes, we have a reception. Opening hours: from 8 a.m. to 10 a.m. and from 4 p.m. to 6 p.m.

Does the receptionist speak English?

Yes, our receptionist speaks English, German and Hungarian.

What time can I check in?

The check-in time is from 4 to 8 p.m, when our guests can personally get the keycard from the receptionist at the reception.
Those guests who can only arrive after this period will be able to find the keycard in the keysafe. Please consult the receptionis before the arrival.

Till when do I have to leave the apartment?

We kindly ask you to leave the apartements until 10 a.m. the latest.

Is there free Wifi in the apartment?

Yes, in all of them.

What kind of facilities do the apartments have?

Linen, towels, hair drier, toilettpaper, dishwasher, microwave, dinner set, glasses (including wine glasses), pots, pan, bowl, sauna utensils, safe.

Is daily cleaning and the change of towels included in the price?

No, but additional cleaning can be requested for a surcharge (includes change of towels).

Can we have the towels changed during our stay?

Yes, for surcharge.

Can we rent sauna towels?

Yes, you can get them free of charge at the reception.

What kind of baby facilities do you have?

We can offer you free of charge the following equipment: bed, linen, bathtub, highchair, changing table. Please, let us know in advance in case you need any of these.

Should we take snow-chains?

Yes, you should definitely have snow-chains in you car.

What type of mattresses are on the beds?

We provide hard-surface mattresses for the firm support of the spine, with thin, removable memory foam mattress toppers for the comfort of the ones who like sleeping on the side or stomach.

Is there a sauna in all of the apartments?

Yes, we have in all of the aparmtens a sauna. In the Studio+ Nr. 113 there is an infrared sauna. All the other saunas have a Finnish Sauna.

Is there a swimming pool in the building?

No, but Erlebnisbad Haus is only 500 meters from Sissi Park.

How much electricity can I expect when using the sauna?

The average electricity bill for 7 nights is 10-35 € depending on the size of the apartment and the use of the sauna.

Are there social areas in the building?


Is there a telephone in the apartments?


Is there a vacuum cleaner in the apartments?


Is there a toaster in the apartments?

No, but you can ask for one at the reception.

Is there any laundry facility in the building?


What kind of options are there for catering?

You can order your fresh buns for breakfast from the local backery (Monday-Saturday). Withn a few minutes walk you can reach several restaurant in Haus.

Is there a restaurant in the building?

No, but there are several restaurants in the vicinity.

Is there a grocery shop near by?

Yes, there is a well-equipped supermarkt (Billa) 800 metres from us. Sundays closed.

Are there parking possibilities in the building?

Yes, we can ensure 1 or 2 parking lots (depending on the size of the apartments).

Are the apartments really next to the slopes?

Yes, the apartments are next to the 1/b ski route. The ski route connects the building with the Hauser-Kaibling gondola lift (800 m). At the end of the day you can ski right to the building from the slope.

Can I buy the ski passes at the reception?

No, you can buy the ski passes at the ski cassa.

What kind of ski passes can I buy?

You will find all of the ski pass types under the following link: More information >>

Where can I rent my ski equipment?

Is there a ski school in Haus?

Information about the ski school in Haus: More information >>

Is there night skiing possibility in the area?

Yes, on Hochwurzen (13 km).

Can we rent sleighs?